Possible Causes:

• Cake surface is too dry
• Frosting is too cold or hard
• Wrong frosting type (avoid whipped toppings)
• Image applied too quickly

Solutions:

1. Lightly mist the surface with water
2. Let cakes warm to room temperature (15–20 minutes)
3. Use buttercream or cream cheese frosting
4. Apply gentle pressure from one edge, smoothing as you go

Prevention Tips:

• Prepare your cake surface before opening the image package
• Keep frosting soft at room temperature

Possible Causes:

• Image too cold from storage
• Handling with wet hands
• Bending or folding during application
• Old or expired product

Solutions:

1. Let image warm to room temperature (10–15 minutes)
2. Handle with completely dry hands
3. Support image with both hands during application
4. Use within 6 months of purchase

Emergency Fix:

• Hide small cracks with piped borders or decorations

Possible Causes:

• Normal variation in edible inks
• Light exposure during storage
• Monitor and print color mismatch
• Humidity affecting ink brightness

Solutions:

1. This is normal — edible inks differ from screen colors
2. Store images in a cool, dark place
3. Colors brighten after absorbing frosting moisture
4. Order a test print for important events

Color Tips:

• High contrast designs print best
• Avoid very dark backgrounds
• Vibrant colors work better than pastels

Possible Causes:

• Applying too quickly
• Uneven frosting surface
• Not smoothing properly

Solutions:

1. Start from one edge and smooth slowly
2. Use dry hands to push out air bubbles
3. Ensure frosting is even before applying

Pro Tip: Use a clean plastic card or cake smoother to flatten stubborn bubbles.

Possible Causes:

• Too much moisture on cake surface
• High humidity
• Over-handling wafer paper

Solutions:

1. Pat cake surface dry
2. Work in a cool, dry environment
3. Handle wafer paper minimally
4. Apply immediately after removing backing

Possible Causes:

• Miscalculated cake dimensions
• Cake rose more during baking
• Incorrect size ordered

Solutions:

1. Trim with clean scissors
2. Use multiple small images for larger cakes
3. Add borders to make smaller images fit
4. Measure before ordering

Size Guide:

• 6" cake → 5" image
• 8" cake → 7" image
• 9x13" sheet → 8x10" image

Possible Causes:

• Image too cold
• Humidity or moisture
• Paper adhesion increased in storage

Solutions:

1. Warm to room temperature
2. Peel slowly from one corner
3. Use dry hands
4. Leave in a dry place for 30 minutes if still stuck

Storage:

• Keep sealed until ready to use
• Store in cool, dry place (not refrigerator)
• Use within 6 months
• Avoid sunlight exposure

Preparation:

• Plan decorating time in advance
• Keep workspace clean and dry
• Allow refrigerated cakes to reach room temperature

Application:

• Work confidently, not rushed
• Support image with both hands
• Smooth as you go

If you’ve tried everything and still face issues:

• Product arrived damaged
• Consistent print or adhesion issues
• Unusual discoloration or defects

Note: Most “problems” are normal and easy to fix with practice!